Return & Exchange Policy

Exchange Policy

Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to exchange a product provided by the store within seven (7) days from the date of receiving the product. The consumer is not entitled to exchange the product after the seven-day period has expired.

For a product to be eligible for exchange, it must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before approving the exchange to ensure that it is in good condition.

The consumer shall bear the shipping costs in the case of an international exchange. If the product has a defect or there has been an error, the store shall bear the applicable shipping costs and the consumer will be compensated accordingly.

The consumer is not entitled to exchange a product in the following cases:

  1. If the product was manufactured according to the consumer’s request or according to specifications determined by the consumer, except where the product is defective or does not conform to the specifications specified by the consumer.
  2. If the product consists of video tapes, discs, CDs, or software that has been used.
  3. If the product consists of newspapers, magazines, publications, books, or other similar copyrighted works.
  4. If a defect appears in the product as a result of improper handling or possession by the consumer.
  5. If the contract relates to the provision of accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of downloadable software products via the internet.

Return Policy

Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to cancel the contract and return the product provided by the store within seven (7) days from the date of receiving the product. The consumer is not entitled to return the product after the seven-day period has expired.

For a product to be eligible for return, it must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before approving the return to ensure that it is in good condition.

The consumer shall bear the costs associated with the return process. In the case of an international return, the consumer shall bear all shipping costs and is responsible for delivering the product to the shipping company. If the product has a defect or there has been an error, the consumer will be compensated accordingly.

The consumer is not entitled to return a product in the following cases:

  1. If the product was manufactured according to the consumer’s request or according to specifications determined by the consumer, except where the product is defective or does not conform to the specifications specified by the consumer.
  2. If the product consists of video tapes, discs, CDs, or software that has been used.
  3. If the product consists of newspapers, magazines, publications, books, or other similar copyrighted works.
  4. If a defect appears in the product as a result of improper handling or possession by the consumer.
  5. If the contract relates to the provision of accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of downloadable software products via the internet.